Terms and Conditions

The following Terms & Conditions cover services by Salvator Dog Grooming. By ticking the consent box on the checkout page, you agree that you have read and accepted these terms and conditions, and hereby release the salon from any responsibility for the below-mentioned process and that all medical problems that may be uncovered and or occur during the services.

Should my pet require veterinary care after or during the service, you hereby agree for the salon to seek veterinary services and to pay all veterinary fees required.

Cancellation

We require a minimum of 48 hours’ notice for any cancellations, this allows us to offer your grooming slot to another client. Cancellations with less than 48 hours’ notice will be subject to a booking fee of 50% of the groom price before any future appointments are offered. No-Shows will be subject to a booking fee of 100% of the groom price. Late arrival resulting in refusal is also a no-show. The booking fee will come off the cost of the groom on the day, but is non-refundable in the event of reschedule or cancellation.

Late Drop Off

We understand that life is busy and we will always endeavour to accommodate your schedule where possible, however, we are a busy business and arriving later than your agreed appointment time may result in a reduction of services offered or refusal. If we are unable to complete the groom due to late drop off any booking fee(s) paid will be forfeited to cover the cost of staff wages during the time allotted for your dog. If you may be late contact us with as much notice as possible. 

Late Collection

Like late drop-offs, late collections can negatively impact the business and other clients' experiences. We will give you a minimum of 10 minutes notice before your dog is ready for collection, or if we are familiar with your dog and the length of time they are usually at the salon, an expected collection time. We do not like to charge for late collection, but if it happens more than once, or it is over 30 minutes past your dog being ready, a charge of £5 per 15 minutes past the time the groom has been completed will be charged, and no further bookings will be accepted until this is paid.

Matted Dogs

Matted fur pulls on the dog's skin, causing pain and discomfort when they move or lay on the mats. The skin underneath will have no airflow and may be raw and inflamed, as well as matting often hiding skin complaints, parasites and other injuries. Matted coats will not dry properly which can lead to skin infections or irritation. Fleas, ticks, maggots and other parasites may be in the coat causing further issues.

If your pet's coat is matted, it is unfeasible to de-mat/brush out the coat as this would cause excessive pain and suffering. Instead, it will need to be clipped extremely short, this is due to the need to get the blade between the matting and the skin to enable us to remove it safely. 

Removing matting with scissors is not considered safe, and clipping will be the only option. You agree that where your stylist deems necessary any and all matted coat will be shaved down to an appropriate level.

The owner acknowledges that, while every precaution will be taken, the removal of severe matting may result in nicks, cuts, or skin irritation. Any necessary veterinary costs arising from this will be the owner's responsibility. We will use a sensitive shampoo to help soothe any irritation, but please note that your dog’s behaviour may change whilst they adjust.

Ultimately, removing the matting is in the best interest of your pet and we will work with you to create a grooming schedule at home and in the salon to prevent it from happening in the future. 

Fleas and Other Parasites

At Salvator Dog Grooming we take the health and wellbeing of all pets very seriously and ask that you keep up to date with regular preventatives for parasites. If you suspect your dog may have fleas or any other parasite before their grooming appointment, please let us know, as your dog will need to be treated before they can be accepted for grooming. Every dog will be checked by their groomer on check-in for any signs, and if found your dog will be refused and any booking fee(s) paid will be forfeited to cover the cost of staff wages during the time allotted for your dog.

If fleas or other parasites are found during the grooming process, depending on the severity of the infestation, you will either be asked to collect your dog at whichever point in the grooming process they are at, or the groom may be completed. However, a cost of £15 will be requested to cover the treatment of the salon environment, and no further bookings will be accepted until this is paid.

Payment

Payment must be made on the day of the appointment, on collection at the latest. We accept Cash and Card payments except from American Express. If for any reason payment is not made on the day of the appointment no further appointments will be given. 

Medical or Behavioural Concerns

Please give as much information as possible about your pet and their medical and behavioural history. We strive to do the best for your pet, which is only possible when we have all the correct information.

Your groomer must understand any medical concerns your dog may have so that they can adjust the groom accordingly, and will not be liable for any issues arising due to lack of information given.
We will work with dogs of all temperaments but your groomer must be made aware if your dog is a bite risk, or has a bite history of any kind. You also agree that if necessary a muzzle may be used.

Some can become anxious or reactive during the grooming process, if continuing the groom will threaten your dog’s emotional or physical health, and/or the safety of the groomer, we will discontinue the groom and contact you immediately.

Whilst we rarely need to stop a groom, we will always put the dog’s welfare first. In the event this happens, the groom will be charged based on time taken, and services completed up to full payment.

Complaints

We hope you are always happy with the service you receive, but if for any reason your dogs haircut is not up to our usual standards, we must be notified within 24 hours. Any complaints made over 24 hours from their appointment time will be heard, but no changes will be able to be made. We are happy for, and encourage you to check your dog before leaving the salon.

Right to Refuse

Salvator Dog Grooming has a 0 tolerance policy for any abusive, threatening or otherwise harmful behaviour to pets, staff and customers in-store. Anyone found to be behaving in this way will be asked to leave with immediate effect and will not be welcome back in the store. We hold the right to refuse service to anyone, at any time, without giving a reason. 

Photography and Social Media

We may take photographs and/or videos of your pet during their grooming sessions. Permission to post these on social media, use on our website and marketing materials will be assumed unless you specifically opt-out. If for any reason you do not wish for your dog to be featured in one or all of these places please email info@salvatordoggrooming.co.uk expressing so. 

Salvator Dog Grooming complies with GDPR. Any personal data collected is used solely for the purpose of providing our services and will not be shared with third parties without consent. Clients may request access to, or deletion of, their data at any time.

Website Purchase Returns

We want you to be happy with your purchase. Under UK consumer law, you are entitled to return items that are faulty or defective. If you believe an item is defective, you must contact us within 72 hours of receiving your order. Claims made after this time will not be accepted. Return postage costs are the responsibility of the customer. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.

To initiate a return, please email info@salvatordoggrooming.co.uk within the 72-hour period, including:

• Your order number
• A description of the fault
• Clear photographs of the item showing the defect

Once approved, you will be provided with return instructions.

Please note:

• Returns are accepted only for defective items
• After 72 hours from receipt, no returns or refunds will be accepted
• Items must be returned in their original condition where possible

This policy does not affect your statutory rights under UK consumer law.

Eligibility

Membership is available only to dogs aged 6 months or older.

Dogs must have attended and completed a grooming appointment with Salvator Dog Grooming within the previous 3 months prior to enrolment.

Membership is offered at the sole discretion of the Salon and may be refused or withdrawn where a dog or owner displays behaviour deemed unsafe, aggressive, excessively stressed, or otherwise deemed unsuitable.

Membership Term

The Membership is a minimum fixed-term agreement of 12 months commencing from the date of enrolment.

Membership fees are payable monthly via the Salon’s designated payment provider. By enrolling, the Member authorises recurring monthly payments for the duration of the agreement.

Failure to maintain payments may result in suspension or termination of Membership benefits and recovery of outstanding balances.

The Membership is a fixed 12-month agreement and cannot be cancelled during the initial term except where required by law or agreed at the Salon’s discretion.

Grooming Schedule

Dogs enrolled in the Membership must remain on a regular grooming schedule as advised by the Salon, with appointments scheduled between a minimum of 4 and maximum of 12 weeks.

The Salon reserves the right to determine the appropriate grooming frequency based on coat type, condition, welfare requirements and behaviour. Failure to maintain the recommended grooming schedule may result in removal from the Membership or amendments to pricing.

Appointments & Attendance

Members are responsible for remembering and attending all scheduled appointments on time.Missed appointments, late cancellations and no-shows are non-refundable and non-transferable.

Where a dog arrives significantly late, the Salon reserves the right to:

shorten the groom;

reschedule the appointment;

refuse the appointment; or

charge the full grooming fee where sufficient notice has not been provided.

One appointment skip is permitted per Membership year. Any rescheduled appointments must be rearranged within 3 calendar days of the original appointment date, subject to availability.

Repeated cancellations, rescheduling, lateness or failure to attend appointments may result in Membership termination at the Salon’s discretion.

Coat Condition & Additional Charges

Membership pricing is based on dogs being maintained on a consistent professional grooming schedule.

Matting fees, flea treatment charges, behavioural handling fees and any additional welfare-related charges are not included within the Membership.

The Salon reserves the right to apply additional charges where

coat condition has deteriorated;

excessive matting is present; or

additional handling time is required;

Where matting or coat condition presents a welfare concern, the Salon may carry out a short clip-down in accordance with standard welfare practices.

Membership Benefits

Membership benefits apply only while payments remain active and up to date.

Membership benefits are non-transferable and may only be used by the registered dog named on the Membership.

Benefits hold no cash value and cannot be exchanged, refunded or redeemed against outstanding balances.

The Salon reserves the right to amend, substitute or withdraw Membership benefits where reasonably necessary, provided the overall Membership value remains substantially similar.

Price Protection

Membership pricing is based on the dog’s current grooming requirements at the time of enrolment.

The Salon reserves the right to review pricing during or after the Membership term where there is:

a significant coat change;

behavioural deterioration; or

increased grooming time requirements;

Any pricing amendments will be communicated in writing.

Health & Welfare

Members must disclose any medical conditions, behavioural concerns, injuries, allergies or contagious conditions prior to each appointment.

The Salon reserves the right to refuse grooming services where a dog is deemed unwell, contagious or unsafe to groom.

Grooming is carried out at the owner’s risk. Whilst every care is taken, grooming may occasionally expose pre-existing conditions including skin irritation, sores, lumps, ear issues or reactions hidden beneath the coat.

In the event of an emergency, the Member authorises the Salon to seek veterinary treatment where reasonably necessary. Any veterinary costs remain the responsibility of the Member.

Termination

The Salon reserves the right to suspend or terminate Membership immediately where:

payments are missed;

these Terms are breached;

abusive behaviour occurs;

attendance requirements are not met; or

the dog poses a safety or welfare risk.

Early termination requested by the Member during the initial 12-month term may require payment of outstanding Membership fees for the remainder of the agreement.

The Salon may, at its sole discretion, permit early termination in exceptional circumstances including relocation, bereavement, serious illness or welfare-related concerns.

Membership fees are non-refundable except where required by law.

Liability

Nothing within these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability which cannot legally be excluded under UK law.

The Salon shall not be liable for:

pre-existing medical conditions;

grooming outcomes affected by coat condition;

behavioural issues;

allergic reactions; or

delays or cancellations caused by circumstances outside reasonable control.

General

These Terms operate alongside the Salon’s standard grooming Terms & Conditions, which continue to apply at all times.

The Salon reserves the right to update these Terms where reasonably necessary for operational, legal or commercial purposes.

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.